euNetworks

  • Access Coordinator

    Job Locations DE-Frankfurt
    Job ID
    2018-1096
    Category
    Customer Service/Support
    Position Type
    Permanent Full-Time
  • Overview

    euNetworks Access Coordinator is responsible for managing Security, Access requests and Infrastructure related incidents in euNetworks and external Datacentres. 

    Responsibilities

    • General knowledge of Access Management and Datacentre Infrastructure and Monitoring
    • Acess
      • processing internal and external access requests
      •  Review and optimize Access Procedures
      • German Access Control - System and Card Management
    • Infrastructure alarm and Ticket follow up
    •  
    • Raising Security Cases upon requirement
    •  
    • Site Documentation review to enable adequate and correct information
    •  
    • Update our ticketing system at required intervals with quality information, following operational guidelines
    •  
    • Proactively track and make escalations as appropriate
    •  
    • Engage other groups as required to ensure speedy resolution of Incidents
    •  
    • Manage appropriate communication to achieve excellence service experience during the incident handling
    •  
    • Identify repeated problems and contribute in trouble shooting guides and problem resolution
    •  
    • Internal Project Management upon requirement
    •  
    • Liaison with and support of other euNetworks departments where required
    • Handling white and black listing if required

     

    Qualifications

    • Proven experience in handling efficient communication and following standard fault finding procedures
    • Excellent communication, written and verbal in English and German
    • Excellentnt Customer Focus and sharing of the culture of an international company in a fast growing market
    • Excellent self-management under pressure
    • Ability to think logically when under pressure

     

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