euNetworks Access Coordinator is responsible for managing Security, Access requests and Infrastructure related incidents in euNetworks and external Datacentres.
Responsibilities
General knowledge of Access Management and Datacentre Infrastructure and Monitoring
Acess
processing internal and external access requests
Review and optimize Access Procedures
German Access Control - System and Card Management
Infrastructure alarm and Ticket follow up
Raising Security Cases upon requirement
Site Documentation review to enable adequate and correct information
Update our ticketing system at required intervals with quality information, following operational guidelines
Proactively track and make escalations as appropriate
Engage other groups as required to ensure speedy resolution of Incidents
Manage appropriate communication to achieve excellence service experience during the incident handling
Identify repeated problems and contribute in trouble shooting guides and problem resolution
Internal Project Management upon requirement
Liaison with and support of other euNetworks departments where required
Handling white and black listing if required
Qualifications
Proven experience in handling efficient communication and following standard fault finding procedures
Excellent communication, written and verbal in English and German
Excellentnt Customer Focus and sharing of the culture of an international company in a fast growing market
