euNetworks Access Coordinator is responsible for managing Security, Access requests and Infrastructure related incidents in euNetworks and external Datacentres. 

• General knowledge of Access Management and Datacentre Infrastructure and Monitoring
• Acess
  • processing internal and external access requests
  •  Review and optimize Access Procedures
  • German Access Control - System and Card Management
• Infrastructure alarm and Ticket follow up
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• Raising Security Cases upon requirement
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• Site Documentation review to enable adequate and correct information
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• Update our ticketing system at required intervals with quality information, following operational guidelines
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• Proactively track and make escalations as appropriate
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• Engage other groups as required to ensure speedy resolution of Incidents
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• Manage appropriate communication to achieve excellence service experience during the incident handling
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• Identify repeated problems and contribute in trouble shooting guides and problem resolution
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• Internal Project Management upon requirement
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• Liaison with and support of other euNetworks departments where required
• Handling white and black listing if required

• Proven experience in handling efficient communication and following standard fault finding procedures
• Excellent communication, written and verbal in English and German
• Excellentnt Customer Focus and sharing of the culture of an international company in a fast growing market
• Excellent self-management under pressure
• Ability to think logically when under pressure