• Technical Services Engineer

    Job Locations IE-Dublin 24
    Job ID
    Field Services & CSD
    Position Type
    Permanent Full-Time
  • Overview

    The purpose of the role is to provide immediate technical support for our Content Customers and customer activation support. 


    Responsibilities include:

    • Provide deep technical knowledge of the network platform in daily operations.
    • To analyse complex problems on existing services and maintain the consistency of deployed configurations, releases and protocols.
    • To assist and provide support for platform or node migrations during scheduled maintenances.
    • Provide support to the TSEs as part of the CNO delivery process and also to the CSD and CAS teams in times of heavy work load.
    • Analyse and troubleshoot complex problems on the network platform
    • Working within a team focused on Service delivery for our content customers
    • support complex change during Migrations/ Extensions of the Network in Scheduled Maintenance Windows
    • Configure active network elements, deployment according to euNetworks standard, contribute to the development of the standards upon new requirements
    • Execute administrative tasks for customer activation
    • Handle configuration change on existing services and disconnects 
    • Provide technical documentation and internal trainings
    • Implement and maintain network Security
    • Support remote turn-ups for logical service configuration with Service Delivery teams
    • Interact with Sales and Sales Engineering for Feasibility Statements for non-standard customer requirements 
    • Identify process gaps and inefficiencies and work with all departments to optimise the data


    • Prior experience of working in a NOC or managed services environment
    • Ability to work as part of a team or autonomously and on occasion outside normal working hours
    • Sound diagnostic capabilities and basic fault resolution skills
    • Good understanding of layer 2 switching and layer 3 routing
    • Understanding of the WAN technologies including MPLS, Ethernet circuits (1,10G and 100G), IP and Leased Lines
    • Prior use of monitoring systems
    • Experience with procedure and processes for Incident, Problem, and Change management controls
    • Experience preferable with Infinera, Juniper and Ciena platforms
    • Good understanding of wdm infrastructure technologies
    • Understanding of routing protocols including BGP, EIGRP, and OSPF
    • Good Project Management skills
    • Has excellent communication skills with an ability to communicate at all levels of the business
    • Fluent in English


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