• Access Coordinator

    Job Locations DE-Frankfurt
    Job ID
    2018-1065
    Category
    Customer Service/Support
    Position Type
    Permanent Full-Time
  • Overview

     

    euNetworks is a European provider of bandwidth infrastructure services. We focus on delivering scalable, fibre based products and solutions to a customer base that is at the centre of technology transformation. Our customers require fibre based data centre to data centre connectivity, both within the key cities in Europe and between these cities, supporting both their bandwidth growth and the performance requirements that their applications demand. Our customers’ needs shape how we develop our network further.

    We own and operate 14 dense fibre based metropolitan city networks. These are connected with an intercity backbone covering 49 cities in 15 countries. Our metro networks are in London, Manchester, Dublin, Amsterdam, Rotterdam, Utrecht, Paris, Frankfurt, Cologne, Dusseldorf, Stuttgart, Munich, Hamburg and Berlin.

    euNetworks leads the market in data centre connectivity, directly connecting over 350+ in Europe today, with further data centres indirectly connected. We are also a leading cloud connectivity provider, connecting 14 cloud platforms; and have a growing presence in the developing macro-cell and small-cell market for fibre connectivity. Our product set of Fibre, Wavelengths and Ethernet is bundled to deliver bandwidth solutions for our customers, from euTrade to Cloud Connect, DC Connect and euSpectrum.

     

     

     

    Responsibilities

    euNetworks Access Coordinator is responsible for managing Security, Access requests and Infrastructure related incidents in euNetworks and external Datacentres. 

     

    • General knowledge of Access Management and Datacentre Infrastructure and Monitoring
    • Access
    • - processing internal and external access requests
    • – Review and optimize Access Procedures
    • - German Access Control - System and Card Management
    • Infrastructure alarm and Ticket follow up
    • Raising Security Cases upon requirement
    • Site Documentation review to enable adequate and correct information
    • Update our ticketing system at required intervals with quality information, following operational guidelines
    • Proactively track and make escalations as appropriate
    • Engage other groups as required to ensure speedy resolution of Incidents
    • Manage appropriate communication to achieve excellence service experience during the incident handling
    • Identify repeated problems and contribute in trouble shooting guides and problem resolution
    • Internal Project Management upon requirement
    • Liaison with and support of other euNetworks departments where required

    Qualifications

    • Proven experience in handling efficient communication and following standard fault finding procedures
    • Excellent communication, written and verbal in English and German
    • Excellent Customer Focus and sharing of the culture of an international company in a fast growing market
    • Excellent self-management under pressure
    • Ability to think logically when under pressure

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