Tier 3 Network Engineer - Frankfurt

Job Locations DE-Frankfurt
Job ID
Position Type
Permanent Full-Time


Overall Purpose


Support for Customer Care services and customer activation Provide with deep technical knowledge of the network platform in daily operations. The Tier3 Network Engineer analyses complex problems on existing services and maintains the consistency of deployed configurations, releases and protocols. The Tier3 Network Engineer is part of the On-Call Duty Plans for Customer Care support. The Tier3 Network Engineer supports platform or node migrations during scheduled maintenances. The Tier3 Network Engineer activates new services on the configuration level of active network elements and on the monitoring and billing systems as part of the CSD processes.


Main Responsibilities


  • Troubleshoot complex problems on the network platform

  • Participate in On-call duty Plan for Customer Care support

  • Lead complex change during Migrations/ Extensions of the Network in Scheduled Maintenance Windows

  • Configure active network elements, deployment according to euNetworks standard, contribute to the development of the standards upon new requirements

  • Execute administrative tasks for customer activation, e.g. Internet address registration

  • Handle configuration change on existing services and disconnects
  • Provide technical documentation and internal trainings

  • Implement and maintain network Security

  • Contribute to the development of Monitoring Systems and Provisioning Systems to ensure a lean operations
  • Support emote turn-ups for logical service configuration with Service Delivery team
  • Interact with Sales and Sales Engineering for Feasibility Statements for non-standard customer requirements

  • Identify process gaps and inefficiencies and work with all departments to optimise the data




  • Has a solid understanding of network technology Fibre/DWDM, Ethernet and Internet/IP services
  • Has a proven experience in a Telecommunications or related service industry
  • Has excellent communication skills with an ability to communicate at all levels of the business
  • Has good understanding of troubleshooting processes
  • Is familiar with monitoring and ticketing systems
  • Has experience with scripting languages and XML/ REST API’s for task automation
  • Fluent in English and good understanding in german also


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