• Tier 3 Network Engineer - Frankfurt

    Job Locations DE-Frankfurt
    Job ID
    2017-1039
    Category
    Engineering
    Position Type
    Permanent Full-Time
  • Overview

    euNetworks is a European provider of bandwidth infrastructure services. We focus on delivering scalable, fibre based products and solutions to a customer base that is at the centre of technology transformation. Our customers require fibre based data centre to data centre connectivity, both within the key cities in Europe and between these cities, supporting both their bandwidth growth and the performance requirements that their applications demand. Our customers’ needs shape how we develop our network further.

    We own and operate 14 dense fibre based metropolitan city networks. These are connected with an intercity backbone covering 49 cities in 15 countries. Our metro networks are in London, Manchester, Dublin, Amsterdam, Rotterdam, Utrecht, Paris, Frankfurt, Cologne, Dusseldorf, Stuttgart, Munich, Hamburg and Berlin.

    euNetworks leads the market in data centre connectivity, directly connecting over 350+ in Europe today, with further data centres indirectly connected. We are also a leading cloud connectivity provider, connecting 14 cloud platforms; and have a growing presence in the developing macro-cell and small-cell market for fibre connectivity. Our product set of Fibre, Wavelengths and Ethernet is bundled to deliver bandwidth solutions for our customers, from euTrade to Cloud Connect, DC Connect and euSpectrum.

    Responsibilities

    Overall Purpose

     

    Support for Customer Care services and customer activation Provide with deep technical knowledge of the network platform in daily operations. The Tier3 Network Engineer analyses complex problems on existing services and maintains the consistency of deployed configurations, releases and protocols. The Tier3 Network Engineer is part of the On-Call Duty Plans for Customer Care support. The Tier3 Network Engineer supports platform or node migrations during scheduled maintenances. The Tier3 Network Engineer activates new services on the configuration level of active network elements and on the monitoring and billing systems as part of the CSD processes.

     

     

    Main Responsibilities

     

    • Troubleshoot complex problems on the network platform

    • Participate in On-call duty Plan for Customer Care support

    • Lead complex change during Migrations/ Extensions of the Network in Scheduled Maintenance Windows

    • Configure active network elements, deployment according to euNetworks standard, contribute to the development of the standards upon new requirements

    • Execute administrative tasks for customer activation, e.g. Internet address registration

    • Handle configuration change on existing services and disconnects
    • Provide technical documentation and internal trainings

    • Implement and maintain network Security

    • Contribute to the development of Monitoring Systems and Provisioning Systems to ensure a lean operations
    • Support emote turn-ups for logical service configuration with Service Delivery team
    • Interact with Sales and Sales Engineering for Feasibility Statements for non-standard customer requirements

    • Identify process gaps and inefficiencies and work with all departments to optimise the data

    Qualifications

    Qualifications/Experience

     

    • Has a solid understanding of network technology Fibre/DWDM, Ethernet and Internet/IP services
    • Has a proven experience in a Telecommunications or related service industry
    • Has excellent communication skills with an ability to communicate at all levels of the business
    • Has good understanding of troubleshooting processes
    • Is familiar with monitoring and ticketing systems
    • Has experience with scripting languages and XML/ REST API’s for task automation
    • Fluent in English and good understanding in german also

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