Change Management Co-Ordinator

Job Locations DE-Frankfurt
Job ID
2017-1019
Category
Customer Service/Support
Position Type
Permanent Full-Time

Overview

Overall Purpose

 

The role of the Change Management Co-ordinator is to ensure that the Change Management process is followed, ensuring all changes are processed and approved, in order to minimise the impact of change-related incidents upon service quality and consequently improve the day-to-day operations of the organisation. Changes that are implemented must be planned and implemented with the intent of minimising risk and service disruptions

Responsibilities

Main Responsibilities

  • An experienced change coordinator to process all network change requests (Standard and Emergency) taking ownership of changes, providing due diligence on presented changes (conformance to standard) and appropriateness.
  • Change administration, procedural updates and implementation planning
  • Risk, Impact assessment and prioritisation of changes
  • Site access - Managing access requests from internal staff and external vendors to ensure all work is controlled and understood.
  • Generate the metrics and trend analysis – month/year (Network and Change)
  • Post change implementation reviews
  • Prepare documentation for weekly change activity , update change calendar
  • Complete quarterly internal audits as and when required, and provide evidence that processes are being followed
  • Co-ordinate major changes and management of the deployment activities themselve

Qualifications

Qualifications/Experience

 

  • Network Operations experience, desired, but not essential
  • Planning & Organising – is able to work under pressure to meet deadlines and is comfortable planning and prioritising own workload
  • Accuracy/Attention to detail – is committed to producing accurate work and keeping up to date and clear record
  • Understanding of change management principles
  • Experience of working in NOC environment, desired, but not essential
  • High level of customer focus
  • Team player but must be able to work on own initiative
  • Able to work under pressure and to deadline
  • Positive and approachable
  • Strong PC skills, particularly Excel
  • Good communication, and interpersonal skills
  • Attention to detail

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